Terms & Conditions

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Terms & Conditions

By booking your child into a session online you are signing against our terms and conditions.

 

  • The Doves Play Barn requires all customers to book online which agrees to our terms and conditions

  • All adults (apart from exempt conditions) are required to wear a mask on entry this can be removed when seated

  • All guests will have their temperature taken and if this is too high then you will be asked to leave and we will contact you to rearrange your visit.

  • Sanitiser to be used on entry to the cafe and play frames.

  • Follow social distancing rules

  • The Doves Play Barn fire exits for the building are the main entrance.

  • The Doves Play Barn does not supervise children and accepts no responsibility for loss, accidents or injury that may occur during the play period. 

  • You are responsible for your own child and they play at their own risk. 

  • All persons using this play centre do so at their own risk.

  • Children must not push, collide, fight, throw, run or behave in a manner likely to injury or cause distress to others. 

  • You are responsible for ensuring no intentional damage is caused to our building and its contents. 

  • The Doves Play Barn will not be held responsible for any loss or damage to your or any guest’s equipment or personal possessions. 

  • All items played with are child friendly however if your child has any allergies or intolerances please ensure you ask the staff member for advice. Your child is playing with items supplied by us at their own risk.

  • All visitors using the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

  • Cancellations - if you wish to cancel your group session this needs to be done 48 hours prior and if paid in advance you will be rebooked on to another session. No refunds are available. 

  • Some sessions are ran by a third party, and any payment to The Doves Play Barn for these sessions is collected only and payable to course leader.

  • Only food/drink that is bought on the premises is to be consumed. 

  • Buggy store is located in the foyer. Any buggies left in this area are done so at your own risk. 


Here at The Dove's Play Barn your safety is our priority and below measures are in accordance to government guidelines. 
 

  • Pre-Booked sessions only if you haven't booked please book on our website before visiting.

  • Tables are allocated in advance.

  • Please do not move the furniture around, they have been placed to allow social distancing.

  • Temperatures of all adults will be taken on arrival 3 fails and the whole family bubble will be refused entry.

  • Adults and children must use the hand sanitiser in reception before entry.

  • There are lots of hand sanitisation units around the barn for your continued use.

  • Masks must be worn by all adults and children over 11 years whilst entering and moving around.

  • Sessions are strictly 90 minutes and must include food time. This enables us to thoroughly clean down the play barn before the next session.
     

These terms and conditions are for the safety for all people using The Doves Play Barn and we cannot accept any responsibility for an injury caused to anyone using this equipment.

 

CANCELLATION POLICY

Refunds will be given in the event of a payment being made in error or if an overpayment has been on your account. If you believe a refund should be provided then please send written (email or letter) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Booking Reference, Payment Amount, Payment Type and reason for the refund request.

 

Refund requests can be sent to:

The Doves Play Barn

Furners Green,
Uckfield, East Sussex,
TN22 3RG


Email: thedovesplaybarn@gmail.com 

If you wish to discuss a refund request in more detail then please call us on 01825 790424